Product Exchange

DigitNet Store Inc. would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Our product return program/policy is open to products that are intact.

We cannot offer a refund or exchange once the product has been used or damaged unless the product has a fault.

You are required to notify us by call or through our contact page within 30 days of any defect on a purchased product. Returns must be made within the stipulated warranty period or within 30 days of receipt of the product. Failure to do so may disqualify the product from the exchange program.

If you feel you have received a faulty or defective product, please email us at support@digitnetstore.com.

Only products purchased on www.digitnetstore.com may be returned for a refund or exchange. We are not liable to accept items purchased from another retail store location for an exchange or refund.

Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. Costs to return items to DigitNet Store Inc. are the responsibility of the customer. However, the customer can request pickup and DigitNet Store Inc. will bill the customer prior to product pickup.

To expedite the handling of your return, please ensure that the Return Authorization Form is properly completed and included with your return. We recommend using the original packaging to return your product to us.

Once the item is received, we will process the return or exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted or damaged product(s).

You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.

Ship your return to the following address:

DigitNet Store Inc.
2140, Suite 2140, Georgia,
Marietta, 30067-8974, United States

Once your return is received, your refund or exchange will be processed within 7 business days. You will receive a confirmation email when your return has been processed. Once your return has been processed, a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer.

For a product to be eligible for return, the following conditions must apply:

\n
• The issue must be reported to DigitNet Store Inc. within 30 days of your receipt of the product.
\n
• DigitNet Store Inc. must be contacted immediately if products are damaged as a result of shipping.
\n
• A detailed description of the damage must be provided to the Customer Care team.
\n
• Product(s) must be returned in the condition received.
\n

Note: We are unable to assist with items that arrived broken, missing items, and missing packages outside of the 30-days return/exchange policy timeframe and without a photo of the broken items and/or package. DigitNet Store Inc. is not liable for missing packages with confirmed delivery by courier.

DigitNet Store Inc. Ltd will not accept product returns for the following:

\n
• General customer or end-consumer dissatisfaction.
\n
• Skin breakouts.
\n
• Lack of sales.
\n
• Testers due to the unregulated condition of use and storage.
\n

\n
• If a return is approved, a replacement or credit note will be issued.
\n
• You will be notified via email once the return has been processed.
\n
• Returned products must be received and accounted for at the DigitNet Store Inc. warehouse before credit notes are made available for future orders or replacements can be sent.
\n
• A replacement or credit will be issued within 7-10 calendar days of receipt at the DigitNet Store Inc. Ltd warehouse.
\n
• Original shipping and handling costs are non-refundable.
\n

If you decide to cancel your order after it has been shipped but before it arrives to you, please note that you will incur a non-negotiable shipping cost.

In the event of any perceived abuse of the DigitNet Store Inc. Ltd satisfaction guarantee, to be determined at the sole discretion of DigitNet Store Inc. Ltd, a return or exchange may not be honored. Terms and Conditions apply.